FAQ

Ch. 2 - How can I recieve volume discounts?

At kristenuniforms.com we know how important it is to outfit a group in a professional image. For orders greater than $500, ask for a customer service representative to assist in coordinating your program. Please call our toll-free customer service hotline at 1-800-432-7571 to find out how we can put together a custom program to meet your needs. We are available to assist you from 9:00AM - 5:30PM EST Monday Through Friday and Saturday 11:00AM - 4:00PM EST. We are closed on Saturdays during the months of July and August.

You can also E-Mail us with any inquires regarding pricing and discounts regarding volume orders. A customer service representative will gladly get back to you within a few hours with pricing on your request.

Ch. 3 - How can I check the status of my order?

Ch. 4 - How can I cancel or change an order?

Ch. 5 - How do I contact customer service?

Ch. 6 - How do I order by fax or mail?

When you know what items you would like to order you could print off our Fax/Mail order form. After you have printed this form simply fill it out and either mail it to the address below or fax it.

Kristen Uniforms & Linens
Order Department
2010 Eggert Road
Amherst, NY 14226

OR

Toll Free Fax: 1-888-423-7571

We will begin to process your order as soon as we receive it.

PLEASE NOTE: We cannot ship Dickies Medical or Dickies Chefwear Uniforms and Footwear Internationally.

Ch. 7 - How do I order embroidered items?

Monogramming is available in a wide range of letter styles and colors. Choose from the styles pictured on our customizing page. Monogramming is $15.00 per line per garment with additional lines on the same garments at $5.00 each. Just select your letter style and color from the customizing page. To order monogramming with different names and colors, please order each item separately even if it is the same style or size. Styles and sizes may be mixed to meet the minimum of 12 pieces. If you choose one style, same size, 12 or more pieces and you want the same name on all 12 or more, you only need to fill the form out once and then in your shopping cart change the amount of items to 12 or however many you are ordering. Monogramming is done on the left chest of jackets and coats and centered on the bib of aprons unless otherwise specified by you. Please note that each line should not exceed a maximum of 20 characters including spaces and punctuation.

Cutting edge technology has given us extensive custom embroidery capabilities. We can duplicate any design or logo, using a broad spectrum of colors. Custom embroidery is available for group orders. You can e-mail or mail us a copy of your artwork and we will be happy to quote you a price for digitizing. Please call at 1-800-432-7571 or Click Here To E-Mail Us for more information.

Ch. 8 - How do I recieve e-mail promotions?

If you are interested in receiving e-mail promotions that include coupon code and discount pricing from Kristen Uniforms & Linens, you can simply fill out our Mailing List and click Request to send it to us. Click Here To Sign Up

Ch. 9 - How do I place an online order?

2. Use the Keyword Search box located on the top right of each page. Type in keywords, item numbers, product names, color, or price and hit 'enter'. Your results will be displayed - click to view an item and add it to your cart.

3. If you are interested in specific healthcare prints, use our Print Finder link (located in the healthcare drop down menu) to find specific prints such as nature, pediatric, animal, etc...

4. Our drop-down menus located on the purple navigation bar at the top of each page lets you choose which category of the top navigation section you are interested in. Hold your mouse over each menu, and click the category that you are looking for. For example, when you hover over "Healthcare" on the purple navigation bar a drop-down box will appear with different choices such as unisex tops, unisex pants, etc.

5. Clicking on an image or title of an item will take you to the product page. This page lists all the details about the item such as price, style details and fabric content. It will also have links to size charts and color/print charts which will give you the color and or print choices you have to pick from for that particular style. You can review this information before adding the item to your order.

Add to the Order
1. Select your color and size: View all the sizes and colors/prints available in the item you are considering by using the drop-downs. Then make your selection. Also for your convenience, there is a link to "Buy more of this item at a time." If you wish to order the item in more than one or more sizes or colors/prints, simply click on this link and more drop-down boxes will appear to allow you to order more without leaving the page.

2. Click the Add to Cart button: After you have successfully added an item/s to your order, you can review the item/s by clicking on the product name.
-To modify the quantity, edit the quantity field and then click Update Order
-To remove an item, uncheck the product checkbox, then click Update Order
-To shop some more, click on Continue Shopping or use your browser Back button.
-If you are done shopping, click on Proceed to Checkout.

If you are not already viewing the contents of your order, click "View Cart" at the top of any page. Then click the Proceed to Checkout button at the bottom of your order listing.

3. Confirm Shipping and Billing address, phone and email information. Remember to confirm your email address by typing it in twice.

4. Shipping Method: Select whether you want your order to ship using a standard method, or if you prefer to upgrade to a faster method.

5. Choose Payment Method: We accept American Express, Discover, Mastercard, or Visa. Choose your payment method, enter your card number, expiration date, and CVV2 number.

6. Type in a coupon or promotional code if you have one.

7. Other Information/Comments: Enter any questions relating to your order.

8. Order Summary and Confirmation: Your order details will be displayed for your review. You can make any corrections by clicking the Back button, otherwise to confirm a correct order click the Order button.

9. Your order will be confirmed and an order number will be assigned. Please print the confirmation page and retain this information for your records. You can expect your standard delivery order within 5-8 business days.

Ch. 10 - How will I know if my order was recieved?

****Please make sure your e-mail address is valid and entered correctly at checkout so email confirmations and other notices we may send will reach you promptly. NOTE: If you are using e-mail filters and/or blockers make sure you add KRISTENUNIFORMS.COM. to your email address book so emails from us reach you.

Ch. 11 - Is my online order secure?

If you have any questions or concerns please contact Customer Service at 1-800-432-7571 or fill out our contact us form.

Ch. 12 - What are my payment options?

For orders placed by fax or mail we accept the following payment options ~

Ch. 13 - What are your shipping methods and costs?

Ch. 14 - What is your return/exchange policy?

Click here to view our exchange/return form

Return/Exchange Policy:

Your satisfaction is guaranteed. If you are not completely satisfied with your order return for a REFUND OR EXCHANGE. Items must be in original packaging and not worn, laundered, soiled, altered, damaged, labeled or personalized. Sorry, refunds will not include shipping charges. Exchanges will incur additional shipping charges.

Please note exceptions to the return policy: